Solve Issues Fast

Complete the form below to request technical support.

Please Note: Responses submitted through this form may take 24-48 Business hours for a response. For timely support, please contact us by phone during our open support hours.

Speak to a Lightspeed Tech Support Analyst

Support Hours

Mondays: 7:00 AM – 5:00 PM MST (Mountain Time)

Tuesday – Fridays: 6:00 AM – 6:00 PM MST (Mountain Time)

Saturday: 7:00 AM – 4:00 PM MST (Mountain Time)

Sunday: Closed

*After Hours Emergency Support is Available

WorldPay Tech Support:

Already a Lightspeed Dealer?

If you are a dealer using Lightspeed, and you have questions, we recommend using our Lightspeed Client Portal for any issues or concerns you may have.

Utilize the Lightspeed Client Portal to:

• Learn from our comprehensive Lightspeed Knowledge Center, where you can quickly find answers to your questions and solutions to your problems.
• AccessLightspeed Learning, the online learning portal that offers interactive courses and tutorials on how to use Lightspeed products.
• Share your ideas and feedback with Lightspeed development by using the Idea Exchange Community Page. You can vote for the features you want, comment on the ones you like, and see what’s coming next on our roadmap.
• Explore the Lightspeed Resource Hub, the one-stop shop for all the resources you need to grow your business with Lightspeed. You can find on-demand webinars, blog posts, product demos, and more.
• Create and manage your Lightspeed Support Cases.
  • You can track the status of your cases, communicate with our support team, and access your case history.
  • View filtered lists of open cases that you have created
  • Add updates and information to cases
  • Manage Callback Preferences

  Answers to Our Most Often Asked Questions

  What if I am unable to log in to Lightspeed?

  From the login screen where you enter your login email and password, click the link that says, ‘Need help logging in?’ You will be asked to provide your login email address. Once you provide your email address, you will receive an email with instructions on how to reset your password.

  What if I am an administrator and unable to log in with no other administrator available to assist me?

  Please call Lightspeed Support at 800-521-0339. We can assist you after you go through a short manual security verification procedure.

  What if the emails for password resets and new account validations resets are not arriving?

  Please call Lightspeed Support at 800-521-0339. We can assist in troubleshooting the email delivery.

  How can I get remote technical support assistance while on the phone with a tech support specialist from Lightspeed?

  Click on the REMOTE SUPPORT link to begin a remote tech support session with a Lightspeed tech support specialist.

  How do I get support assistance for WorldPay questions?

  You can call 833-998-4733 for a dedicated 24/7 support line to assist you with any questions related to WorldPay and Lightspeed.

  • Equipment purchase/setup
  • Transaction questions
  • iQ Portal questions/services
  • Statement questions
  • Disputes/pricing/rates